BEUC - The Consumer Voice
We represent 42 independent national consumer organisations in Brussels and defend the interests of European consumers.
- Interesting new report from @chesc.bsky.social about the importance of renewables + electrification to the EU's energy security 👇 Together they can protect consumers against price and supply shocks as well as provide affordable electricity 💡
- 🧳Hand luggage is not a luxury and consumers should be able to bring a piece of cabin luggage and a small personal item onboard 🛫 The 🇪🇺 Parliament's proposal on the Air Passenger Rights revision echoes what consumers want. Read the full story where we're quoted 👉 www.ft.com/content/173a...
- Happening tomorrow! 👇
- Heat pumps can cut energy use, improve indoor comfort and reduce emissions, but only if consumers can access trustworthy advice & fair financing. At our event on 3 February, experts will discuss how to scale up heat pumps while protecting consumers & ensuring no one is left behind. Save your seat ⤵️
- Heat pumps can cut energy use, improve indoor comfort and reduce emissions, but only if consumers can access trustworthy advice & fair financing. At our event on 3 February, experts will discuss how to scale up heat pumps while protecting consumers & ensuring no one is left behind. Save your seat ⤵️
- 🎮 Some movement in the video game sector where BEUC has been calling for increased consumer protection, especially vulnerable ones. Several Consumer Protection Authorities in 🇪🇺 Member States are taking action (see thread)👇
- The 🇪🇺 is revising rules on the marketing of agricultural products. To ensure consumer health and interests remain central to policy design and implementation, BEUC put together 4️⃣key recommendations. 👉 www.beuc.eu/tools/key-po...
- 📝 🌱1 year ago, 130+ organisations representing farmers, health professionals, consumers, animal welfare and environmental interest called for an 🇪🇺 Action Plan for Plant-based Foods and wrote to @christophehansen.bsky.social
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- Are you working on clean heating, housing affordability or consumer rights? This BEUC event on heat pumps and comfortable, affordable homes is for you. Expect insightful discussions on costs, comfort, and how to scale heat pumps in a way that truly works for consumers. www.beuc.eu/events/heat-...
- Yes indeed! As we have said for many years, hydrogen is no solution for consumers' homes 👇
- Consumer organisations have consistently advocated against heating with hydrogen. Why? Because they understand that it would be highly inefficient, costly and impracticable. My now dated meta-review has come to the same conclusion back in 2024. www.sciencedirect.com/science/arti...
- Customs are on the frontline of keeping unsafe & non-compliant products out of consumers’ 🏘️: especially with booming e-commerce. This World Customs Day, we call for EU customs rules that work for consumers: strong checks, clear responsibilities for sellers, & no treating consumers as “importers”.
- Rolling out heat pumps is essential to meet EU climate and energy goals while improving comfort at home. During our event, we will look at what policymakers, consumer organisations and industry must do to ensure heat pumps are genuinely affordable and easy to adopt for households. Register now ⤵️
- Do we need more mergers to boost investments and innovations? No, we need: ✅ Competition pushing for innovation. ✅ A well-functioning capital market. ✅ Legal clarity. As explained by our Head of Enforcement and Competition Alexandre Biard at today's panel of the @oecd-ocde.bsky.social.
- ICYMI: We released a new report on how to make energy markets work for consumers and deliver affordable bills 📄 We take stock of the energy market and set out some key areas for improvement for consumers, from heat pumps to energy bills and everything in between 👇
- Good news for consumers 👏 The EU Parliament has confirmed it refuses to roll back on current air passenger rights 👇 💰 Keeping the existing compensation for a three-hour delay 🧳 Free cabin luggage: one personal item plus one small piece of hand-luggage. Fore more 👉 www.beuc.eu/tools/beucs-...
- 📢 @corporateeurope.org and @lobbycontrol.bsky.social's analysis highlights our concerns. Instead of providing simplification for Europeans, the Digital Omnibus risks weakening the GDPR and AI Act to the benefit of companies with access to large data sets. ➡️ www.beuc.eu/letter/beuc-...
- 🎁 Just before the holidays, the EU Commission granted Big Tech its Christmas wish-list: an unprecedented attack on our digital rights. Together with @lobbycontrol.bsky.social we have mapped how the Digital Omnibus closely matches Big Tech lobby demands. 👉 corporateeurope.org/en/2026/01/a...
- European consumers are asking the Cyprus EU Presidency for a helping hand to put people at the centre of the next EU agenda. BEUC’s Memo for the Cyprus Presidency sets out key consumer priorities: from safer products and chemicals to fair digital markets, green transition and the digital euro.
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- Six common heating mistakes that could cost be costing you money during a chilly start to the year ❄️ - from our British member Which? 👇
- Improving energy efficiency is one of the most effective tools the EU has to cut energy use, reduce dependence on imported fossil fuels, and lower household bills. The EU’s energy label has been a success story in guiding consumers towards energy and financial savings.⤵️
- ICYMI - we released a major report earlier this week detailing our recommendations to ensure Europe's energy market works for consumers and delivers affordable bills 💡
- 🤝 We welcome Arcep’s efforts to ensure fair telecom competition and uphold net neutrality. On 14 January, our @arcapde.bsky.social met with @arcep.fr's board to discuss how strong telecoms regulation benefits consumers.
- 📶 Our position on the #DNA remains clear - net neutrality is vital to ensure equal internet access rights, prevent discrimination and keep digital markets competitive. Thanks to @arcep.fr for a great meeting and the invite to speak at their event celebrating 10 years of the #OpenInternetRegulation.
- 🛫@rtbf.be interviewed BEUC's Steven Berger on the reform of EU air passenger rights and what it means for consumers Listen to the interview in French here (10:30) 👇 open.spotify.com/episode/1pyN...
- EU Commissioner Ribera explained the importance of enforcing the EU's #DMA, calling it a "constitutional obligation" to defend #competition in the European market. We could not agree more. Only when effectively enforced can consumers gain the full benefits of the DMA ➡️ www.beuc.eu/news/first-b...
- Many consumers want cleaner, cheaper heating, but face high upfront costs, complexity and lack of clear advice. Join our event on 3 February and discuss with experts how to put consumers at the centre of heat pump policies and market design. www.beuc.eu/events/heat-...
- Despite recent legislative improvements, Europe’s energy market remains too complex for many. This leaves consumers unable to fully engage in the transition, enjoy its benefits, or exercise their rights. Our new report makes recommendations, from heat pumps to bills and everything in between 👇
- We count on the Cyprus EU Presidency to help shape the strategic agenda of the EU in a way that serves both society & the economy. EU policies should enable Europeans to live in a fair market where the sustainable choice is the easy & affordable one, & digitisation works to the benefit of all.
- Consumers expect the digital euro to be above all, secure and reliable. They also expect it to be easy to use and free! These were the findings from our recent consumer survey, where we asked 10,000 consumers in 10 eurozone countries their thoughts about the future of digital payments 📱
- Tests ran by consumer organisations across Europe paint a worrying picture: 69% of 162 products from Shein and Temu (chargers, toys, jewellery) destined for EU consumers are illegal and unsafe.
- The Digital Trade Agreement between the EU and Korea shapes how consumers rights are protected when shopping online: from data privacy and product safety to access to redress in case of issues.We joined forces with Consumers Korea to assess what works and what needs improvement in the current deal ⤵️
- On France Inter’s Caroline au pays des 27, BEUC’s Director General @arcapde.bsky.social discusses how we work to strengthen product safety, enhance cooperation at customs, and ensure that e-commerce platforms take responsibility for the products they host. Listen to the interview (in French) here ⤵️
- Sustainable finance has the potential to deliver benefits for retail investors and wider society. However, the EU’s sustainable finance framework is letting consumers down, as greenwashing in so-called ‘sustainable’ investment products is widespread. Our full survey ⤵️
- We're still in the early days of the application of the Digital Markets Act. We already see the first, positive results for consumers. The journey is still long & arduous. But with continued enforcement from the Commission, we believe the DMA can deliver real changes & great benefits for consumers.
- People care about the impact of what they buy. But how easy is it to find sustainable products across Europe? We ran a mystery shopping exercise in 13 countries to find out.
- Heat pumps can make homes more comfortable while lowering energy bills, but how do we make this a reality for all consumers? Join BEUC’s event on 3 February to explore policies, consumer protections and financing solutions that can drive the clean heat transition.
- The evidence against Temu is building up. This report lists the product safety tests carried out by consumer groups part of the BEUC network on products sold on Temu. The conclusions are clear: there are real and substantiated concerns and Temu is an entry point for dangerous products in Europe.
- Influencer marketing is like a siren's call; it is simply too hard to resist, especially for our kids and teenagers. Our new report gathering evidence from across Europe proves it's time for the EU to act. ⬇️
- Today marks the start of the Cyprus Presidency, and BEUC’s new memorandum on what the Presidency should do for consumers is out now. From safer products to fairer digital markets and stronger consumer rights enforcement, we lay out a roadmap to put consumers at the centre of EU decision-making.
- The EU has rightly set the bar high with its Consumer Agenda. Consumers’ concerns & expectations need to be central to any policy plan to raise the trust levels in the market, create incentives to increase product quality, empower consumers with information, more choice, and more ⤵️
- JOB AD | BEUC – The European Consumer Organisation is currently looking for two Legal and Policy Officers to reinforce its Digital Policy team in Brussels, Belgium in its advocacy and enforcement work. www.beuc.eu/vacancy/beuc...
- Since 20 June 2025, consumers are now able to benefit from smartphones and tablets that are both longer-lasting and more easily repairable thanks to new rules. It also makes it much easier to choose more durable phones, thanks to a new energy label with repairability and reliability score.
- In 2025, BEUC and 16 member organisations have filed a complaint with the European Commission and the European Network of Consumer Protection Authorities. We're calling for a full investigation into airline's abusive hand baggage practices. ✈️ More about this action ⤵️
- In 2025, BEUC and 16 member organisations have filed a complaint with the European Commission and the European Network of Consumer Protection Authorities. We're calling for a full investigation into airline's abusive hand baggage practices. ✈️ More about this action ⤵️
