This experiment is already saving staff a huge amount of time, and allowing them to get to the urgent emails quickly. It’s a great example of how AI can be used in a way that makes our work better, and gives our staff a hand to do the thing they do best: create human connections with members.

You can read the full case study here: www.agileunions.ai/p/acv-cvs-tr... This case study is one of many being collected by The Centre for Responsible Union AI in its work to understand responsible AI usage in unions, and share good practice.