- “For a division that promised better services, the NDS’s first releases are remarkably devoid of services altogether. Of the four (soon to be five) public-facing projects associated with NDS, none meaningfully connect users to a government system where any real task can be completed.”
- I wrote a piece for @archpaper.com about 18F, the National Design Studio, and the insidiousness of “rebranding” government services instead of improving them. Thanks to my editors for letting me use the phrase “tread on me daddy” in an architecture publication 🫡 www.archpaper.com/2025/12/nati...
- “What makes this shift hardest to justify is that the federal government already had a design and technology office whose job was to actually make government UX work better.”
- “From 2014 to 2025, that work lived inside 18F, a digital-services initiative that completed more than 455 projects across 34 agencies and all three branches of the federal government.”
