I'm gonna tell you about a guy named Peter. He called for support often and it wasn't stupid stuff. But it was complex.
He drove a BMW. He was divorced. He was of course a sales person. Probably the most successful sales person in California and maybe the country.
He serviced the government.
You meet the users where they are to stop them doing the stupidest shit imaginable.
You have no idea how much this paid off. The number of infected media players people downloaded in the age before Windows Media Player had more than three codecs is unimaginable
Who knows if I saved the firm
