Helen Clough
Associate Director at the Open University Library interested in relationship management, strategic planning, and supporting distance and online learners in HE libraries. She/her
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- Attended my first in-person @merciancollab.bsky.social senior staff meeting today. We were hosted by Aston University Library
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- Reposted by Helen CloughRecommended viewing: Storyville: The Librarians, BBC4, Tuesday, 7 October. Explores how librarians across the US are risking their safety to defend free speech as book bans and censorship threaten democracy from within. www.bbc.co.uk/programmes/m...
- Reposted by Helen CloughDo you have #OUstudents starting Level 1 this autumn? Encourage them to get a head start with our free, badged Digital Information Literacy course! 👇 learn1.open.ac.uk/course/view.... They’ll build essential #studyskills & earn a digital badge to show off online.
- Reposted by Helen CloughHeritage Open Days return to The Open University from 17–19 Sept with campus tours, new exhibitions, a choir performance, and a brand-new Archive Cinema experience! 🤩 🎟️ Free to attend – tours require booking! 🔗 Full schedule & info: www.open.ac.uk/library/libr... #MiltonKeynes #Heritage
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- Following the hashtag with interest
- Robert Whan from Queens is talking about the processes involved in setting up MS copilot as a chatbot, inc. online content review, kill switch, privacy, phrasing, scope. Upfront with users that the chat is AI and they can type CHAT to speak to library staff immediately #CSGUK24
- Maria Carnegie from Durham talking about development and progression in customer services. Her response to "I don't want to progress" is to remind people that even if you want to stay in your current role, you need to engage with development #CSGUK24
- Iulia Cinpoes, Uni of Westminster: Customer engagement = 70% is virtual. Cultural shift for advisors. Produced visualisation of virtual queue vs in-person queue to show there are far more people waiting virtually #CSGUK24
- Hearing from Charlene John from Uni of Westminster. She was employed in 2023 and has a retail background, not HE or libraries. Customer focus starts at the top. Team of 40 that work in silos. Introduced team away days: fun, external speakers #CSGUK24
- It's time for the student panel, i.e. my favourite part of #CSGUK24
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- Jim Dickinson: Support students to build communities and not rely on our more stretched resources, in order to build their confidence and sense of belonging #CSGUK24
- Jim Dickinson: student quote: "I want going to campus to be less like going to the cinema on your own and more like Glastonbury" #CSGUK24
- Jim Dickinson has cross referenced the library question on the NSS with the belonging question and posed the question: is this correlation or causation? #CSGUK24
- Jim Dickinson from @wonkhe.bsky.social is our keynote speaker #CSGUK24
- There are still roses in the Botanic Garden in Belfast #CSGUK24
- I'm in Belfast for the Customer Services Group UK annual conference (for front facing teams in HE libraries) I'm speaking about the fab research that @tynestanley.bsky.social and Caroline Barratt did on the impact of SCONUL Access on distance learning success oro.open.ac.uk/93004/ #CSGUK24
- Really recommend following Robin Ince. He's spending the day on a mobile library and writing and performing poems as he goes.
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- Reposted by Helen CloughWe've just created our first Starter Pack for staff at The Open University (UK)... join us! go.bsky.app/UhqW8VR #OUfamilyat://did:plc:ibnrtfnfu35fygb3zrugwcxn/app.bsky.graph.starterpack/3law4svpgbb2m
- Reposted by Helen CloughWe've written a Researcher's Guide to Bluesky! It's a bit like all those other useful guides to Bluesky, but with several useful insights from University of York academics about using the platform, and we'd love it if it was reposted far and wide... >> blogs.york.ac.uk/library/2024... 🧵 below
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- Reposted by Helen CloughPosting this again because a lot of people said they found it helpful! Guide to ALT text: www.perkins.org/resource/how...
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- The new Frontline Forum that Academic Libraries North are running sounds really great. I'm encouraging our enquiries library assistants to attend www.academiclibrariesnorth.ac.uk/frontline-fo...
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- My wonderful colleagues at @oulibrary.bsky.social have developed a free short course Digital Accessibility for Academic Libraries: Optimising Primo VE www.open.edu/openlearncre... Here's a short promotional video youtu.be/lCJvyU1cU-c... #skybrarians #librarians 📚
- Think @selenakillick.com will appreciate 😂
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