Not someone with call center experience but some customer service experience and: I say this is very likely to be a descalation attempt. Not only because it contradicts what other reps are saying, but because you generally don't give so many unprompted details about the inner workings to a customer
Another Visa rep I spoke with did say there were a lot of calls about the video game policy but they were decreasing. Unclear if this is a deescalation tactic but I do encourage you to keep the pressure on
Jul 31, 2025 18:08
