Our paper about GP access is out now (TLDR patients and receptionists are engaged in a quest to get the prize of an appointment but are thwarted by digital barriers and practice systems)
doi.org/10.1111/1467...
#NIHR @oxprimarycare.bsky.social
Bugbears in the Waiting Room: Revisiting Arber and Sawyer's Classic Study of GP Reception Work Using Ethnography in Eight English General Practices
In 1985, Arber and Sawyer described the discretionary rationing power of general practice receptionists. Our paper revisits this territory. Much has changed in the intervening decades. Digitalisation...
