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- A few weeks ago, we completed our seventh profit share at Buffer! 🥳 We distributed $377,005 across the team, using the same transparent formula we’ve shared publicly for years. A system designed to balance fairness, clarity, and shared ownership. 🔗 Full breakdown: buffer.com/resources/7t...
- Hey there! It's Ross, from our Customer Advocacy Team. 👋 After four years, we finally hired a new Customer Advocate here at Buffer. This was a big moment for us! I got a lot of questions about hiring during the process, so I wanted to peel back the curtain a bit. Ready for some details?
- Here are some high-level stats: 📊 We had over 600 applicants! 📝 Out of this group, we had about 100 move on to complete a written exercise (16%) 💬 From here, we brought 12 folks into an initial interview (2%) 🧍 Out of those 12, we hired one (.16%)
- During the hiring process, we were looking out for a number of things: 🕐️ Timezone: We're a global team, but keep our support operations well-staffed for coverage. 🛠️ Experience: We were looking for someone with a support and hospitality background. Someone who could be successful right away!
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View full threadI hope the next time we hire, we'll continue expanding our team with thoughtful, passionate support professionals and creators. We love our customers here at Buffer, and I'm thankful for the chance we get to support them each day. Thanks for reading! And let me know if you have any questions! 🙌
- G'day it's Mike (@mike.buffer.com) from the Buffer marketing team here A quick question for any of our followers: How do you actually find out about new features in tools you use? I'm realizing we could do a better job of this at Buffer and I'd love to hear how you learn about new stuff.
- Hey, I’m Alicja, a product designer at Buffer! 👋 During our monthly Design team syncs, we share the designs we’re most proud of. Today, I’m excited to give you a sneak peek at one of mine. It’s our latest Community feature: likes 🎉
- It might look like a small tweak, but it’s actually one of our most requested features and surprisingly tricky to implement. 👀 Buffer relies on social media APIs to work. While many platforms support liking comments, some still require you to like them natively, outside of Buffer.
- That meant a lot of edge cases, thoughtful design decisions, and figuring out how to make the experience feel clear and seamless for you. But we did it! 🔥
- Likes are now part of the Community experience, and we’re really excited to roll them out. Go ahead. Give a comment a like! ✨
- Hi, I’m Åsa from Buffer’s Customer Advocacy team! 👋 I wanted to share a behind-the-scenes look at how we think about customer connection at Buffer.
- Over the past year, we’ve been leaning into something simple but powerful: building deeper, more direct relationships with the people who use Buffer every day.
- Recently, a small group from Customer Advocacy partnered with Product, Design, and Marketing to map all the ways we connect with customers outside of traditional support!
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View full threadThanks for being part of the conversation! 🤗
